Support

Welcome to our Technical Support page! We have a small but talented team of Techs ready to help you with your questions. Technical Support is available Monday through Friday from 9AM to 5PM EST (GMT -5). We are closed Saturday and Sunday.

When contacting Technical Support we ask that you please have certain information on hand such as,

 

  • Order number or customer number
  • Karlsson Robotics part number(SKU) for the part in question
  • Voltages and current settings
  • Information on any additional parts that might be hooked up to your system
  • Any additional pertinent information that can help us help you

     

    The only method to contact support is to use the 'Contact Us' tab on the web site and to select 'Support' as the department. You should generally have a response within 48-72 hours of receipt. Please allow us time for a response in the event that we have a high volume of support queries, or more likely the cause of the delay would be that your question requires extra research or effort that takes longer than normal. No support will be provided via telephone.

    In the event that you require a return, you may want to review our Returns Policy

    We would like to take one moment to point out that Karlsson Robotics does provide custom work, or consultation services. These services are available at an hourly rate. If you choose to use this service we can assist with custom work, design and layout services, customizing or correcting code, or other consultation services. Please contact sales for more information on this service.

    We are sorry you're having trouble! Before contacting us directly, there are a few places we would like you to check for help first:

    Product Page
    Most info (documentation, specifications, datasheets etc.) we have on our products are available for download under the 'Documents' header on each product's page. Not sure where the page is? The easiest way to find it is to put the SKU number in the search field. You can also often find something by searching by name or manufacturer's part number.

     

    Non-Karlsson Robotics Manufactured Products
    We sell a lot of items that we don't make. The best place to get help with products that Karlsson Robotics does not manufacture is the manufacturer's website and technical support. If you are unable to locate the manufacturer's technical support, send us an email and we can point you in the right direction.